A: Currently, the installation CD includes WDM drivers for Windows 98SE/ME/2000/XP. If you need drivers for other operating systems, please see our website.
http://www.itemstech.com.tw/html/help/driver.html

A: If your computer behaves erratically, or locks up when starting the TV Expert software, you are probably experiencing a device or resource conflict. Conflicts can be caused by different sources; here are some of the following known problems, and their solutions:

The TV card is sharing an IRQ with another device in the system
While our card can sometimes share an IRQ with some display adapter cards, our card cannot share IRQs with other devices, such as with a sound card, USB port, Network card, etc. You need to resolve the IRQ sharing problem by getting our card to use its own IRQ. If you do not have any free IRQs left in the system, our product will not work until an IRQ is made available, by disabling some other device to free up an IRQ. The easiest way to get our card to have new resources assigned to it is by physically moving the card to any other PCI/PCIe slot. In doing so, this forces Windows Plug-and-Play to redetect the hardware, and to re-assign it an IRQ, a memory range, etc. Consult your system manufacturer for further help.

I can load the TV Expert application, but all I get is green lines, or my desktop background shows through the TV window
This also indicates a conflict or sharing problem, most likely with the display adapter. Again, try moving the card to another PCI/PCIe slot to resolve the problem, or try disabling some other resources. Consult your system manufacturer for further help.

I can see video, but I can’t hear any sound.
Please refer to the User Manual to make sure you have the correct audio settings. Also make sure that your sound card is installed and configured properly, and that the volume is turned up and not muted in Windows’ Volume Control.

I can see video, but I don’t hear any sound, and I use the audio cable.
First make sure that the Line out jack from the TV Card is connected to the Line in jack on your sound card. Next, make sure that your Windows mixer settings are set correctly. You can check for this by double-clicking on the speaker icon next to the clock in the bottom right hand corner of the screen. Make sure all the appropriate levels are set about 3/4 the way to the top. You can also click on Options – Setting recording and then set these levels the same. You may have to recapture your video.

A: Please refer the attachment.
If you have connected the Line out jack of the TV card (green) to the LineIn jack of your sound card (normally blue on most computers), you need to check some settings in the Windows Volume Control so that you can hear and record audio with your video. For external devices such as a camcorder or VCR, you can connect the audio directly to the Line In of your sound card, or use the Line In jack of the TV Card. Note that the composite and S-Video jacks transmit video signal only.

Windows Settings
1. Double-click the volume control icon (looks like a speaker) on the taskbar.
2. Be sure that the Mute option under the Line In slider is not selected, and that the Line In slider is not at the bottom of its range. This ensures that you will be able to hear TV audio through your system and that you can control the volume. Other settings are required for recording (see instructions below)

TV Expert Settings
1. Please select the Settings in the TV Expert Software and choose Device
2.Set the recording volume. Confirm your choice by clicking “OK”.

A: Currently, our CardBus solutions will run under Windows 2000 (SP4) and Windows XP (SP1) or higher. http://www.itemstech.com.tw/html/help/driver.html

A: If your computer behaves erratically, or locks up when starting the TV Expert software, you are probably experiencing a device or resource conflict. Conflicts can be caused by different sources; here are some of the following known problems, and their solutions:

The TV card is sharing an IRQ with another device in the system
While our card can sometimes share an IRQ with some display adapter cards, our card cannot share IRQs with other devices, such as with a sound card, USB port, Network card, etc. You need to resolve the IRQ sharing problem by getting our card to use its own IRQ. If you do not have any free IRQs left in the system, our product will not work until an IRQ is made available, by disabling some other device to free up an IRQ. In doing so, this forces Windows Plug-and-Play to redetect the hardware, and to re-assign it an IRQ, a memory range, etc. Consult your system manufacturer for further help.

I can see video, but I can’t hear any sound.
Please refer to the User Manual to make sure you have the correct audio settings. Also make sure that your sound card is installed and configured properly, and that the volume is turned up and not muted in Windows’ Volume Control.

I can see video, but I don’t hear any sound, and I use the audio cable.
First make sure that the Line out jack from the TV Card is connected to the Line in jack on your sound card. Next, make sure that your Windows mixer settings are set correctly. You can check for this by double-clicking on the speaker icon next to the clock in the bottom right hand corner of the screen. Make sure all the appropriate levels are set about 3/4 the way to the top. You can also click on Options – Setting recording and then set these levels the same. You may have to recapture your video.

A: Currently, the installation CD is for Windows XP SP2 32/64bit / Vista 32/64 bit

A: If your computer behaves erratically, or locks up when starting the TV Expert software, you are probably experiencing a device or resource conflict. Conflicts can be caused by different sources; here are some of the following known problems, and their solutions:

The TV card is sharing an IRQ with another device in the system
While our card can sometimes share an IRQ with some display adapter cards, our card cannot share IRQs with other devices, such as with a sound card, USB port, Network card, etc. You need to resolve the IRQ sharing problem by getting our card to use its own IRQ. If you do not have any free IRQs left in the system, our product will not work until an IRQ is made available, by disabling some other device to free up an IRQ. In doing so, this forces Windows Plug-and-Play to redetect the hardware, and to re-assign it an IRQ, a memory range, etc. Consult your system manufacturer for further help.

I can see video, but I can’t hear any sound.
Please refer to the User Manual to make sure you have the correct audio settings. Also make sure that your sound card is installed and configured properly, and that the volume is turned up and not muted in Windows’ Volume Control.

I can see video, but I don’t hear any sound, and I use the audio cable.
First make sure that the Line out jack from the TV Card is connected to the Line in jack on your sound card. Next, make sure that your Windows mixer settings are set correctly. You can check for this by double-clicking on the speaker icon next to the clock in the bottom right hand corner of the screen. Make sure all the appropriate levels are set about 3/4 the way to the top. You can also click on Options – Setting recording and then set these levels the same. You may have to recapture your video.